Privacy Policy

Jun. 28th, 2009

Last revised on Dec, 2019

REACH24H is concerned about privacy issues and wants you to be familiar  with how we collect, use and disclose information. This Privacy Policy covers the collection and use of information for this website, (the “Site” or “we”). This Site is owned by REACH24H.

1. Introduction:

REACH24H is an internationally renowned technological services company with the headquarter in Hangzhou, China and branches in UK, Ireland, the United States, South Korea and Taiwan. The company has a number of internationally certified toxicologists, specialized safety appraisers, and risk assessment experts. By creating a 24-hour global consulting service network and a technical experts team, REACH24H provides one-stop international market entrance services. For more information please visit

By using this Site, you agree to the terms and conditions of this Privacy Policy.

2. What REACH24H’s Privacy Policy Covers:

– Information We Collect About You and How We Collect It
– Your Rights Regarding Your Information and Accessing and Correcting Your Information
– Your obligations as a user
– Important information regarding service eligibility
– Data Retention Periods
– Security
– Questions on data privacy and right to be informed

Information We Collect About You and How We Collect It

Information you give us. When you submit inquiries, request information or give us feedback on or in relation to this Site, we will ask you for the relevant personal information like your name, postal address, telephone number, and email address. We may also ask you to provide other information in connection with your request, such as your location and industry, your preferred means of communication, as well as other information.

Information from your use of this Site. We may automatically receive information when you visit our Site. This includes information about your Internet Protocol (IP) address, browser information, information collected through cookies, pixel tags, and other technologies, the date and time of your visit, and the web page you have visited immediately prior to visiting this Site. We collect your personal information in the following ways:

a) Customer Service

– To respond to your inquiries and fulfill your requests.

– To send you important information regarding the Site, changes to our terms, conditions, and policies and/or other administrative information.

– To send you commercial communications that we believe may be of interest to you.

– For our business purposes, such as data analysis, audits, developing new products, enhancing our Site, improving our services, identifying usage trends and determining the effectiveness of our communications.

b) Cookies

Like most websites, we use cookies and web log files to track site usage and trends, to improve the quality of our service, to customize your experience on REACH24H, as well as to deliver REACH24H and third-party advertising to Users both on and off the REACH24H site. A cookie is a tiny data file that resides on your computer, mobile phone, or other device, and allows us to recognize you as a User when you return to the REACH24H website using the same computer and web browser. You can remove or block cookies using the settings in your browser, but in some cases doing so may impact your ability to use REACH24H. One type of cookie, known as a “persistent” cookie, is set once you’ve logged in to your REACH24H account. The next time you visit the REACH24H website, the persistent cookie will allow us to recognize you as an existing User so you will not need to log in before using the Services. In order to access or change any of your private information (like a credit card number) or to send a message to another User, however, you must log in securely again with your password even if your computer contains your persistent cookie. Another type of cookie, called a “session” cookie, is used to identify a particular visit to the REACH24H website. Session cookies expire after a short time or when you close your web browser.

In the course of serving advertisements or optimizing the Services to our Users, we may allow authorized third parties to place or recognize a unique cookie on your browser. Any information provided to third parties through cookies will not be personally identifiable but may provide general segment information (e.g., your industry or geography, career field, or information about your professional or educational background) for the enhancement of your user experience by providing more relevant advertising. Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. REACH24H does not store unencrypted personally identifiable information in the cookies.

c) Log files, IP Addresses and Information about Your Computer

Due to the communications standards on the internet, when you visit the REACH24H website we automatically receive the URL of the site from which you came and the site to which you are going when you leave REACH24H. Additionally, advertisers receive the URL of the page you were on when you click on an ad on REACH24H. REACH24H also receives the internet protocol (“IP”) address of your computer (or the proxy server you use to access the World Wide Web), your computer operating system and type of web browser you are using, email patterns, your mobile device (including your UDID). REACH24H may also receive location data passed to it from third-party services or GPS-enabled devices that you have enabled. Also, as described above in Sections 1.3. and 1.4., The link between your IP address and your personally identifiable information is not shared with third parties without your permission, except as described in Section 2.9 (“Compliance with Legal Process”), below.

Uses of personal information

a) REACH24H Communications

As described in the User Agreement, we will communicate with you through email, notices posted on the REACH24H website, or through other means available through the service, including mobile text messages. We may send you a series of emails that help inform new Users about the features of the Services, and we will also send you service messages relating to the functioning of the Services. We may also send you messages with promotional information directly or on behalf of our partners, unless you have opted out of receiving promotional information.

You can change your e-mail and contact preferences at any time by logging into your account. If you wish, you can also opt-out of receiving promotional emails by sending a request to REACH24H customer service through our helpdesk.

Please be aware that you cannot opt-out of receiving service messages from REACH24H.

b) User Communications

Many communications you initiate through REACH24H will list your name in the header of the message (e.g. an inquiry sent to the helpdesk or comments posted in Expert Article section).

c) Customized Content

We use information you provide to us (or to third parties with whom REACH24H offers combined services) to customize your experience on our website.

d) Sharing Information with Third Parties

REACH24H takes the privacy of our Users very seriously, and we do not sell, rent, or otherwise provide your personally identifiable information to third parties, except as described in this policy. We will also not share other personal information not published to your profile or generated through engagement with other REACH24H services without your explicit consent or to carry out your instructions (for example, to process payment information) unless, disclosure is reasonably necessary in our opinion to: (1) comply with legal process, including, but not limited to, civil and criminal subpoenas, court orders or other compulsory disclosures; (2) enforce this Agreement; (3) respond to claims of a violation of the rights of third parties, whether or not the third party is a User, individual, or government agency; (4) respond to customer service inquiries; or (5) protect the rights, property, or personal safety of REACH24H, our Users or the public.

Content distributed through REACH24H’s sharing features and third party integrations may result in displaying some of your information outside of REACH24H. For example, when you post content to a REACH24H that is open for public discussion, your content, including your name as the contributor, may be displayed in search engine results.

We may provide aggregated anonymous data about the usage of the Services to third parties for purposes that we deem, in our sole discretion, to be appropriate, including to prospective advertisers on REACH24H.

e) Polls and Surveys

Polls and Surveys may be conducted by REACH24H, REACH24H Users or third parties. As a User, you may be invited to participate in polls and surveys from the REACH24H website. Your selection may be random, or it may be based on your non-personally identifiable information, such as job title, geography, company size and/or industry. Whether or not you decide to participate in a poll or survey is completely up to you.

We may use third parties to deliver incentives to you to participate in surveys or polls. If the delivery of incentives requires your contact information, you may be asked to provide personally identifiable information to the third party fulfilling the incentive offer, which will only be used for the purpose of delivering incentives and/or verifying your contact information. It is up to you whether you provide this information, or whether you desire to take advantage of an incentive.

We will not disclose any personally identifiable information to any third parties in connection with the conduct of any polls or surveys. Your consent to use any personally identifiable information for the purposes set forth in the poll or survey will be explicitly requested by the party conducting it.

f)  Testimonials and Advertisements Placed through REACH24H Ads Service

If you provide any testimonials about the REACH24H Services or place advertisements through the REACH24H Ads, we may post those testimonials and examples of advertisements you place in connection with our promotion of these services to third parties. Testimonials and advertisements may include your name and other personal information that you have provided.

g) Compliance with Legal Process

It is possible that we may need to disclose personal information, profile information and/or information about your activities as a REACH24H User when required by subpoena or other legal process, or if REACH24H has a good faith belief that disclosure is necessary to (a) investigate, prevent or take action regarding suspected or actual illegal activities or to assist government enforcement agencies; (b) to enforce the User Agreement, to investigate and defend ourselves against any third party claims or allegations, or to protect the security or integrity of our site; and/or (c) to exercise or protect the rights, property or personal safety of REACH24H, our Users, employees, or others.

h) Disclosures to Others as the Result of a Change in Control or Sale of REACH24H

We may also disclose your personal information and other information you provide to another third party as part of a sale of the assets of REACH24H, a subsidiary or division, or as the result of a change in control of the company. Any third party to which REACH24H transfers or sells REACH24H’s assets will have the right to continue to use the personal and other information that you provide to us.

Your Rights Regarding Your Information and Accessing and Correcting Your Information

(a) Rights to Access and Control Your Personal Data

We provide many choices about the collection, use and sharing of your data, from deleting or correcting data you include in your profile. We offer you settings to control and manage the personal data we have about you.

For personal data that we have about you:
–    Delete Data: You can ask us to erase or delete all or some of your personal data.
–    Change or Correct Data: You can edit some of your personal data through your account. You can also ask us to change, update or fix your data in certain cases, particularly if it’s inaccurate.
–    Object to, or Limit or Restrict, Use of Data: You can ask us to stop using all or some of your personal data.
–    Right to Access and/or Take Your Data: You can ask us for a copy of your personal data.

Important information

a) Children and Minors

Children under the age of 18 are not eligible to use our service.

b) Changes to this Privacy Policy

We may update this Privacy Policy at any time, with or without advance notice. In the event there are significant changes in the way we treat your personally identifiable information, or in the Privacy Policy document itself, we will display a notice on the REACH24H website or send you an email, so that you may review the changed terms prior to continuing to use the site. Unless stated otherwise, our current Privacy Policy applies to all information that REACH24H has about you.

Using the REACH24H Services after a notice of changes has been sent to you or published on our site shall constitute consent to the changed terms or practices.

Data Retention Periods

REACH24H will retain your information for so long as your account is active or as needed to provide you services, except in the case of our professional plugin impression data, which we de-identify after 12 months. If you wish to close your account, you may do so here. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce this Agreement.


In order to help secure your personal information, access to your data on REACH24H is password-protected, and sensitive data is protected by SSL encryption when it is exchanged between your web browser and the REACH24H website. To protect any data you store on our servers, REACH24H also regularly audits its system for possible vulnerabilities and attacks. However, since the internet is not a 100% secure environment, we cannot ensure or warrant the security of any information you transmit to REACH24H. There is no guarantee that information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. It is your responsibility to protect the security of your login information. Please note that emails, instant messaging, and similar means of communication with other Users of REACH24H are not encrypted, and we strongly advise you not to communicate any confidential information through these means.

Questions on data privacy and right to be informed

If you have questions or comments about this Privacy Policy, please contact us here or mail us at:

REACH24H, REACH24H Consulting Group China

Attn: Legal Department, Privacy Policy Issues

14th Floor, Building 3,

Haichuang Technology Center,Hangzhou,

China (311121)